Welcome to our Frequently Asked Questions (FAQs) page. We're here to provide clarity and answer your queries about our release model, shipping, and other aspects of your Buy the Bunch experience.
Flower with Lady Model
Flower with Lady Model

Release Model

What is the Buy the Bunch release model?

Our release model is designed to offer you the freshest flowers. We plan flower releases in advance, considering seasonal availability, crop performance, and taking into account seasonal availability and crop performance to ensure you get the best blooms. When the countdown timer reaches zero, the sale goes live, and you can purchase your favourite blooms.

How often are releases scheduled?

Release schedules may vary, but we aim to provide regular opportunities for you to discover and purchase our beautiful flowers. Check our website for upcoming release dates.

Delivery and Couriers

How does the custom shipping carton work?

Our custom shipping arrangement calculates your shipping carton's capacity as you add flowers to your cart. This ensures your blooms arrive in perfect condition. Your carton will be filled efficiently while maintaining the freshness and integrity of your flowers.

What are the shipping options available?

We offer a range of shipping options to suit your needs. You can choose the delivery method that best fits your schedule and location. Visit our Shipping page for more details.

Is the delivery of flowers overnight, and what should I do upon receiving them?

Yes, our flower delivery is overnight. It's important to be aware that upon receiving the flowers, they should be promptly removed from the packaging and placed in water to ensure their freshness and longevity.

Who handles the couriering of the flowers, and what precautions should I take for important events?

We take great care in packing and ensuring the freshness of our flowers. We entrust the delivery to a reputable courier service with a high success rate. However, it's essential to understand that, occasionally, unforeseen issues may arise during transit. If your event is particularly important, please consider these potential risks. Additionally, we strongly advise that you plan to receive the flowers personally and avoid leaving the package unattended in direct sunlight or adverse conditions. Proper flower care upon receipt is crucial for their longevity.

Customer Service

How can I contact Buy the Bunch for assistance?

We're here to help! You can reach our friendly customer service team through our Contact Us page. We're happy to assist you with any questions or concerns.

Can I make changes to my order after it's placed?

We understand that plans can change. If you need to make changes to your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you offer gift options or special packaging?

At Buy the Bunch, we believe in simplicity and sustainability. We do not offer fancy packaging, allowing us to focus on delivering the freshest flowers at a great value.

Ready to Learn More
or Need Assistance?

If you have more questions or require
further assistance, please don't hesitate
to reach out to our customer service
team. Your satisfaction is our priority.